All WordPress Plugins and Themes sold by SaffireTech are 100% GPL. Below are the terms and conditions applicable to all products purchased from the SaffireTech website.

Licensing

1. A purchased product license warrants support and updates for one year from the date of purchase.
2. After one year, your purchased license key will expire. You can choose to renew the license at this point. A valid and active license key is required to continue receiving updates and support.
3. If you do not choose to renew your license, you will still be able to use the product, but you will no longer receive updates or support.
   Example: You purchased the UpSells for LearnDash on 31st October 2020 & the license expired after one year. If you chose not to renew the license right away, you will still be able to use the plugin.
   If you decide on renewing the license on 1st January 2022, your license will be renewed for a year from this date and will expire on 1st January 2023.
4. If you have purchased a lifetime license, please check the Terms & Conditions here.
5. If you want to upgrade to lifetime license of your plugin/pack or want to upgrade from the base plugin to the packs or want to upgrade from 1 site licenses to 5 site/10 site licenses, you can follow the steps below:

You can upgrade to any type of license by just paying the amount difference. You will have to login to your ‘My Account‘ page of your SaffireTech account.

There you will see all your purchases. Click on ‘View Licenses‘ against the plugin/pack that you have purchased and wish to upgrade. And then click on ‘View Upgrades‘ and then upgrade to the license variant of your choice.

*SaffireTech reserves the right to update product prices without prior notice

Subscriptions are yearly renewal charges for the plugins to be able to receive continued support and updates of the purchased plugin.

Your purchased products are set on Auto-Renewal by default. This means that your card will be charged and the subscription will renew automatically on the due date. You will be notified in advance about the renewal and also when the renewal is made.
If auto-renewal is disabled, you will need to manually renew your subscription. Notification emails will be sent out to inform you when the plugin license is about to expire.

Same as the base cost of the plugin. If you had purchased the plugin at USD 50 a year back and if the current base price of the plugin is USD 70, then your license will be renewed at USD 70.  Discount is not applicable to renewals.

You will receive one year of product updates and support for the subscription that has been renewed.

The plugin will continue to work as it is but you will not receive any future updates for the plugin. Also, you cannot avail support for that product

Auto-renewals are enabled on all of your purchases unless you have bought a Lifetime License for a product.

If you have purchased a subscription product, you will have auto-renewals enabled automatically. If not, you can simply wait till your next renewal date and when you renew, your payment will be made part of the subscription plan.

1. Basic support (which includes bug fixes) will be provided for one year after a product has been purchased. If you want to continue availing support on purchased products beyond a year you will have to renew your product’s license key.
2. While we try our best to give solutions without getting into client WP site, some issues could be site specific which would require client site access to check the issue. The site data will be protected from our end and no refund will be granted if the client refuses to give us site access to debug the issue.
3. All requests for new features will be addressed as customization requests and will be separate from the terms and conditions that apply to purchased products. The costs incurred to incorporate any additional features for a plugin will be borne by the customer.
4. Support is not applicable if you have customized (core customization) the plugin.
5. Support will not be provided if the plugin version is older than the last minor updates and if the license has expired. Any issues will only be fixed if you have a valid license.
6. If you have an active license or a lifetime license for a product we’ve discontinued, we will provide support only until the license is valid (for yearly subscriptions) or for a year from the date of discontinuation (for a lifetime license).In order to avail support for SaffireTech’ extensions for WooCommerce, LearnDash, Gravity Forms, etc. make sure you are updated to the latest version (last major update) of these parent plugins.

Upon purchasing our product, you agree to receive emails related to the product (transactional emails, product update notifications, product “how-tos”, product support). We will not send you marketing emails without your consent.

SaffireTech offers refunds to customers within 15 days of purchase. If the item(s) is broken, not working properly, or truly missing features from what is being mentioned on the sales page we will offer a full refund.

We strongly believe our products will work without issues and if at all there are issues, our support team will help you resolve them.

We take full responsibility for our plugins and will be willing to fix issues if they are caused by our plugin. However, if the issue is caused by a third party plugin, add-ons, themes or snippets they don’t qualify for our support nor refund.

There is a difference between a broken item, and simply receiving an error message or having trouble configuring the product to your desired result.

Error messages are often related to improper setup, hosting, configuration, plugin conflicts, or missing files – which causes the item to not work.

Before you request a refund from SaffireTech, you must do the following:
1. Read the documentation or check the demo that we provide with products or general tutorials.
2. Open a new support ticket with our support staff if you are still experiencing problems, and provide steps to reproduce the issue.
3. If required, provide access to your setup so our staff can debug the problem.

If you have gone through all the above steps but the issue still persists and our support team feels the issue is unsolvable. you are eligible for a refund within 15 days of the purchase. After 15 days, no refunds will be granted.

BTW, if you miss out on any of the above steps, you won’t be eligible to get a refund.

Adding, Few more things to keep in mind:

Refunds will not be issued if you simply decide not to use the purchased product.

Opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal/Stripe/or other payment processor’s fraud department, which may result in your account being limited.

By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease using the product immediately.

In any/every case, we reserve the right to deny a refund request if deemed necessary.

Unsure about our product? Or if it is a correct fit for you? Please reach out to our sales team and clarify your concerns before making a purchase. Our team will be happy to assist you.

If you’ve read the above, and taken the necessary steps, but your product is still broken, malfunctioning, or otherwise non-functional, please fill out the form above to make a refund request.

Refund Policy During Seasonal Sales (e.g., BFCM, Independence Day): Purchases made during seasonal sales are treated as separate transactions and do not qualify for refunds on previously purchased versions of the same product. For instance, if you have an active subscription to Product A and decide to repurchase it during BFCM, you cannot cancel the original subscription and request a refund.

Partial refund requests will not be encouraged for individual plugins or plugin packs.

At SaffireTech, we ensure that we connect with and endorse only trusted 3rd-party plugins that work with our extensions. However, we are not responsible for the continued updates or support for the 3rd-party plugin, nor for the security of the data you provide to the 3rd-party plugin/service. Please read all service terms and conditions of the 3rd-party plugin on their website carefully, before you make a purchase.

Our Products, Related Products Pro for WooCommerce and AI Recommended Products Pro for WooCommerce are developed to ease the integration of large language models (LLMs) such as ChatGPT provided by OpenAI for getting product suggestions. To use AI functionality, users must supply their own API key, obtained from OpenAI.

By using our products, Related Products Pro for WooCommerce and AI Recommended Products Pro for WooCommerce, users are bound by the terms of use, privacy policy, and other legal agreements of Open AI.

By using our products, Related Products Pro for WooCommerce and AI Recommended Products Pro for WooCommerce,you acknowledge and agree to the following:

Related Products Pro for WooCommerce and AI Recommended Products Pro for WooCommerce serve as an intermediary tool for using AI services that allows you to send details of your products in your store  and  optionally associated sales data on your request to AI  in order to find best possible recommendations for your products in your store.

Related Products Pro for WooCommerce and AI Recommended Products Pro for WooCommerce  do not guarantee the accuracy or appropriateness of the product suggestions generated by the AI.

You are solely responsible for monitoring, reviewing, and managing the product suggestions generated by the Related Products Pro for WooCommerce and AI Recommended Products Pro for WooCommerce plugins, as well as for dealing with any abuse or issues that may arise from its use.

Related Products Pro for WooCommerce and AI Recommended Products Pro for WooCommerce, its developer, SaffireTech and any associated parties shall not be held liable for any damages or losses, direct or indirect, resulting from the use of the plugin or the product suggestions generated by the AI functionality.

You are responsible for ensuring compliance with all applicable regulations within your jurisdiction. This includes, but is not limited to, adherence to privacy laws and regulations governing the use of artificial intelligence technology.

We advise you to exercise due caution and sound judgment when utilizing AI technology, and to independently verify the accuracy and appropriateness of any product suggestions generated. It is important to stay informed about potential limitations of large language models (LLMs), such as issues of hallucination or confabulation, which are widely discussed in available online resources.

At SaffireTech, we ensure that we connect with and endorse only trusted 3rd-party plugins that work with our extensions. However, we are not responsible for the continued updates or support for the 3rd-party plugin, nor for the security of the data you provide to the 3rd-party plugin/service. Please read all service terms and conditions of the 3rd-party plugin on their website carefully, before you make a purchase.

Our support includes basic bug fixes.

• Issues which clearly indicate a discrepancy between the way the plugin behaves on your site and as stated in the documentation will be treated as a bug.
• Compatibility with third-party plugins are not considered as bugs, as we cannot guarantee that our plugins will work with all available WordPress plugins
• Changes which request altering the behavior of the plugin to add a new feature will be considered as a customization request.

I am using the plugin license on my staging site and now I want to move it to the production site. What should I do?

Just deactivate the license on the staging site and activate it on the live site.

I have not received my ‘Purchase Receipt’ email. What should I do?

After making the payment, on the payment confirmation page If the ‘Payment Status’ says ‘Completed’, and you have still not received your ‘Purchase Receipt’ email, please check your spam folder in your mailbox. If you have still not received your email, after 24hrs of purchase, please contact us using the Support Form.

How can I update the plugin?

If you have a valid and an active license key, the plugin can be updated directly from the WordPress dashboard. Or you can download the latest version of the plugin using the download link included in the purchase receipt email.

Where can I access my account from?

Under the Products Menu, there is an “Account” tab or you can simply click here.